Nurse Triage Program
Injuries may seem minor or start that way, leading to delayed reporting. Establishing an effective system to ensure prompt reporting and care for ALL work-related injuries maximizes recovery for the injured employee and minimizes the business impact of the loss. That is the goal of Nurse Triage.
What is Nurse Triage?Nurse Triage is a convenient, cost-effective, care-centered resource to support timely reporting and appropriate treatment for work-related injuries. It does this by:
Using the skills of a registered nurse for an initial assessment will help assess the need for future medical care on non-life-threatening injuries.
Providing the employee with a user-friendly experience and provide the most appropriate medical attention based on injury sustained.
Supporting self-care when appropriate for injury sustained.
Offering easy access through a toll-free Nurse Triage hotline, which takes care of reporting the claim to Nationwide, and is available 24/7.
Three Steps to an Effective Nurse Triage ProgramStep One: Understand the Benefits
- Benefits abound for both the injured employee and for your business. A true win/win opportunity.
- Know when to use the nurse triage hotline, it is a great resource.
- Ensure all necessary parties understand the procedures.
Nurse triage action steps
Step One: Understand the Benefits*
|Access to a medical professional 24 / 7.||Easy access to medical advice supporting|
|Registered nurse advice to guide personal|
|Prompt reporting of injuries.|
|Supports social distancing and minimizes time|
the employee is away from work.
|Reduces employee time away from work.|
|Assist the employee in locating providers for any|
follow-up care needs.
|RNs help your business comply with the state|
workers’ compensation rules.
*These are only a few of the benefits of using the Nurse Triage service. If no further medical treatment is sought, there is no cost for this service.Real-Life Testimonials from Nurse Triage Users:
Step Two: Determine if Calling the Nurse Triage Hotline is Appropriate.
|Some Typical Scenarios...||What You Should Do...|
|It’s a serious and / or life-threatening injury|
(e.g., fall from heights, laceration causing
significant loss of blood, struck by falling object).
|Call 911 immediately so the employee can|
receive emergency treatment. Then report the injury to Nationwide at 800-421-3535.
|It’s a non-life-threatening injury (e.g., broken bone, laceration requiring stitches, concussion).||Refer the employee to an authorized treatment provider if your state permits, or call the Nurse Triage Hotline at 855-777-7090 for assistance. If Nurse Triage Hotline is not called, please report the injury to Nationwide at 800-421-3535 after medical treatment is received.|
|It’s an injury and you’re not sure whether|
medical treatment is needed or what type of
treatment is needed.
|Call the Nurse Triage Hotline at 855-777-7090, for guidance on how to proceed.|
Step Three: Leadership Understands, Communicates and Uses Your Procedures
- Review resources associated with nurse triage
- Establish business use expectations
- Formalize the procedure to written policy
- Train key personnel in the process
- Audit nurse triage usage. Provide additional training or coaching, as necessary
What Related Resources Are Available?
- Nurse Triage Hotline Flyer
- Workers’ Compensation Flyer
- Return to Work Program
- Article: Choose the Right Provider to Treat Your Injured Employees
- Nationwide Claims Services
- Business Continuity Resources
- Nationwide Business Insurance Claims Frequently Asked Questions
How Can I Request Additional Assistance From Nationwide?
Need more assistance in managing manual material handling in your organization? Contact us online, schedule a virtual consultation, or get in touch with your independent agent or local Nationwide Loss Control Services representative.